AI receptionist for independent insurance agencies
Every call,
answered.
Insurance-native Voice Agents that pick up day and night, handle routine requests and log every conversation to your AMS.
Hear a real call
Voice agent
“I can start that now. What’s the year, make and model?”
Live in production
24/7 answering
Multi-language
Human handoff
Writes to the systems agencies already run
- AgencyMatrix by Zywave
- Salesforce
- HubSpot
- Zoho
Hear a real call
A new auto quote, taken start to finish by the Voice Agent.
A real inbound call at a Texas insurance agency. The Voice Agent qualifies the caller, collects the driver, vehicle and coverage details a producer needs, then warm-transfers to a licensed agent to finish the quote.
Recorded with consent. The agency name and the caller's personal details are replaced with a tone. Edited for length.
See it work
Four moments from your agency's week.
7:42 PM · office closedJordan R. · Personal auto
Client
I just bought a car and need it on my policy before I drive it tomorrow.
Voice agent
I can start that now. What’s the year, make and model?
Client
2022 Honda CR-V, financed through my credit union.
AgencyMatrix · Activity
Synced
Confirmation text sent to the client
How it works
Three things happen on every call.
Answers01
In your agency’s name, on the first ring, day or night.
Handles02
Asks what your CSRs would ask, then books, resolves or hands off.
Records03
Texts the client and writes the transcript to your AMS.
Your team's view
Every call, callback and campaign on one screen.
The Densy AI dashboard shows what the Voice Agent handled today, what's waiting for your licensed staff, and which reminder calls and texts go out next.
Calls today
186
▲ 12 vs yesterday · 142 inbound · 44 outbound
Callbacks booked
23
For licensed staff, next business day
Calls completed
97%
181 of 186 calls
Payments due this week
214
Reminder campaign running
Call analytics
Call volume
97% completed · by day
2,240 completed 42 transferred to staff
Live feed
Recent activity
Today’s calls · latest 5
- Maria G. InboundEndorsement · add vehicleResolved6:58 PM
- (832) ●●●-2210 MissedTexted back · quote requestProducer booked6:41 PM
- Daniel O. InboundFNOL · rear-end collisionTo claims contact6:12 PM
- Ana R. InboundID card request · SpanishResolved5:49 PM
- Robert K. OutboundRenewal review, 30 days outReview booked5:20 PM
Live campaign
Today's outreach pipeline
Premium reminders · inside calling windows
| Customer | Status | Payment | Last call | Policy due | Next action |
|---|---|---|---|---|---|
| LBLaura Bennett(713) ●●●-4821 | Active | Payment due | 1d ago | Oct 8 | Due tomorrow |
| MHMarcus Hill(281) ●●●-3307 | Active | Payment due | Never | Oct 10 | Due in 3d |
| SRSofia Ramirez(832) ●●●-9146 | Active | Payment due | 1d ago | Oct 8 | Due tomorrow |
| KTKevin Tran | Active | Payment due | 2d ago | Oct 9 | Due in 3d |
Outcomes
Today's breakdown
- Resolved by Voice Agent64%
- Callback booked18%
- Transferred to staff12%
- No answer6%
Densy AI product screen with sample data; names and numbers are fictional.
A live feed of every call
Each inbound and outbound call appears as it finishes, with the reason for the call and how it ended.
Callbacks for licensed staff
Quotes, coverage questions and anything sensitive become a booked callback or a warm transfer, never a dead end.
Outreach that runs itself
Premium reminders go out by call and text from a daily pipeline, inside the calling windows you set.
“After hours, our phones used to go straight to voicemail. Now every one of those calls is answered and waiting for our team in the morning.”
In production today
Live at a Texas based multi-location Insurance agency.
Started with one office, Now running at 40+ offices.
~10,000
calls a week
~38,000
texts a month
24/7
no downtime
Channels and integrations
One agent in the middle
of every conversation.
LiveComing soon · scopedClients reach you by
Densy AI writes to
Voice agent
VoiceLive3:02
SMSLiveNeed a COI for Monday — can you send it?
EmailLive
SocialLiveHad a fender bender tonight. What do I do?
WhatsAppComing soonSame agent, next channel
AgencyMatrixby Zywave · live in productionSynced- Request
- Endorsement: add vehicle
- Lienholder
- Credit union
- Next step
- CSR callback, 9:00 AM
- Transcript
- Attached · 3 min
SalesforceLiveZoho MailLive
Voice AgentClients reach you by
- VoiceLive
- SMSLive
- EmailLive
- SocialLive
- WhatsAppComing soon
Densy AI writes to
- AgencyMatrixLive in production
- SalesforceLive
- Zoho MailLive
Your AMSScoped at onboarding
Trust and control
Every client served in their language. Your licensed team stays in charge.
Licensed decisions stay with people
No coverage advice, binding or claims decisions. Your staff get those with the full transcript.
Every call on the record
Transcripts, recordings and audit logs.
Outbound on your terms
Inside your calling windows, in each client’s time zone.
Multi-language Voice AgentGetting started
Your first use case, live in about seven to ten weeks.
- 1
1 to 2 weeks
Map your workflow
How calls, hand-offs and follow-ups work at your agency today.
- 2
1 to 2 weeks
Train the agent
Your greeting, scripts, hand-off rules and agency voice.
- 3
3 to 5 weeks
Review and dry run
Your team tests real scenarios and signs off.
- 4
Then
Go live and improve
We watch the first weeks closely and tune from real calls.
FAQ
AI receptionist FAQ for insurance agencies.
Questions agencies ask us
It’s a voice agent that answers your agency’s phone 24/7 like a trained front-desk person. It handles common questions, books, reschedules and cancels appointments, texts back missed calls, and hands anything sensitive to your team with the full conversation attached.
A live answering service mostly takes messages. An AI receptionist answers after hours, at lunch and during busy peaks, books the appointment, sends the confirmation and logs the call. Your CSRs spend less time on the phone queue, and pricing follows usage rather than payroll.
Yes. Outbound AI calls run as campaigns for renewal and premium reminders, appointment confirmations and win-backs to lapsed customers. They respect calling windows and each customer’s time zone, and every outcome is tracked back to the customer.
It hands the call to your staff with the full transcript, so customers never repeat themselves. Complaints and sensitive matters route to people by design, and every call and escalation is logged for review.
We have a live native integration with AgencyMatrix by Zywave, and we work with Salesforce, Zoho and HubSpot. For Applied Epic, EZLynx, HawkSoft, AMS360 or another system, we scope the connection during onboarding.
English and Spanish are live today, so Spanish-speaking callers are handled directly from the first call. For many agencies that removes the need for a separate bilingual answering service or a bilingual hire on every shift.
Yes. Densy AI is built for independent insurance agencies, from a single office to a multi-location group. Each location has its own admin, and one user can cover one or many locations, so you can start small and add offices without changing platforms.
Pricing has three parts: a one-time onboarding fee, a monthly platform fee per location, and usage-based voice minutes and texts. A first use case typically goes live in 7–10 weeks, with monitoring and tuning included after launch. Book a demo for a quote based on your call volume.
Book a demo
See it handle your agency's calls.
- Hear a live call on a scenario you pick
- See the record it writes to your AMS
- Leave with the first use case and a go-live plan