Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

• Contact Information: Name, email address, phone number, and company details when you register or book a demo.
• Account Data: Credentials and preferences associated with your Densy AI account.
• Communication Data: Audio recordings, text messages, chat transcripts, and social media interactions processed by our AI agents on your behalf.

Automatically Collected Data

• Usage Information: Details of your interactions with our platform, including features used, time spent, and performance metrics.
• Device Data: IP address, browser type, operating system, and access times.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Provide, operate, and maintain our AI communication platform.
• Process transactions and send related administrative information.
• Train, improve, and optimize our artificial intelligence models (subject to strict data anonymization and confidentiality controls).
• Respond to customer service requests and support needs.
• Monitor and analyze usage and trends to improve user experience.
• Send you technical notices, updates, security alerts, and support messages.

3. Data Sharing and Disclosure

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services, and customer service.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, investigate potential violations of our policies, or protect the rights, property, and safety of others.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information, including:

• The right to request access to the personal data we hold about you.
• The right to request that we correct any inaccurate or incomplete personal data.
• The right to request the deletion of your personal data.
• The right to object to or restrict our processing of your personal data.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: